-''unauthorized payment was made ' after i froze m...

-''unauthorized payment was made ' after i froze my account!!! '-i tried to give google fiber a chance ,i had ping issues and they kept blaming my pc my phone and systems,i built a brand new pc '' knowing its not my end the issues are bad'' and once i built the pc same problems,had several techs supervisors,all still blaming my end,i told them the ping in my own state was way to high... should be 10-20 maybe even 5 since its '' fiber'' but sure dont feel like it at all!! so i get spectrums service ,guess what!! i ping low again and nice!!!! so i try to despute the unauthorized payment and the professional google cannot give my money back ,they charged for sept even after i froze this account!!! they only want to offer credit ,this is 2020 and the great google cant help out the customers ,the REP alyssa tells me ''Unless you choose to resume service, then the credit will apply to your bill when billing resume'' do i want to go from a good connection back to googles terrible ping and routing?? no ..i want my money back especially with this pandemic going on. smh!!!!!!!!! DONT USE GOOGLE FIBER ~

you can prettend you care about the customers replying to these reviews but you dont take care of anything,so for you guys to see the reply no they didnt fix a damn thing. just dont get google fiber. its trash for gaming