I'm sure there are some great people that work her...

I'm sure there are some great people that work here, unfortunately, I didn't run into any in the service department. They kept our car in the shop for over a month without giving updates or offering anything for the inconvenience, not even an apology. Seemed as if our car being there was more of an inconvenience for them.

They did $1500 worth of work on our Scion FRS once they finally realized what the issue was. The first week was spent misdiagnosing the issue with our service advisor, Blake Vandergriff, telling us he never liked the FRS and badmouthing Subaru. I guess he doesn't realize Toyota owns part of Subaru...and that the dealership he works at sells the car he's putting down. I'm thinking you aren't supposed to criticize the products you sell especially when you know nothing about them, but what do I know?

I could deal with the slow service (parts being backordered) but I guess I'm used to companies compensating for that with the very least good customer service. While we love Toyotas and will buy more in the future, I won't be buying one from Carlock Toyota of Tupelo.