Very shocked at the poor customer service at this ...

Very shocked at the poor customer service at this location. I had a client's car towed in because the battery had died. First of all, when i called to check on the car, they had no record of it, twice. Finally they found it under a different name, but still that tells me the service was bad. Finally the service manager Tom contacts me, is very short with me about what is going on, and tells me they have some tests to run on the battery. The next day i call to get a follow up and I was talked to very rudely about the issue, and his tone was condescending to say the least. I will not be sending any clients to this location again, and will definitely have them removed as a service partner with our organization.