I contacted them vecause the connection to the hou...

I contacted them vecause the connection to the house was loose. First off I called was on hold asked if I wanted a call back for an available rep. When I recieved the call back i was on hold for an additional 5 minutes?! Solo I got called back to wait.... Ok. Then I tell them the connection to my house is loose and told that I have tonhire an electrician to fix it and they can re locate the connection.... No I have a connection i judt need it secured... Everything that ive read says the line to the house is theyre responsibility... Thanks for nothing.... Laziness poor customer service!