Phil

Review of Gemtel Green Network

Awful experience with this company. They messed up...

Awful experience with this company. They messed up monthly payments, to which I had to set up a payment plan last year. I received a letter a year and a half later from a debt collector advising the bill hadn't been settled. I contacted Green Network Energy to which they advised they had made an error and didn't set the direct debit up, which was not my fault. However, they still required the bill to be paid. So, set it up again, for a second time. Confirmation email sent to me and all was fine. A month later, after the first payment had been taken, I received a letter from Green Network Energy advising my bank had cancelled my direct debit. Called my bank, and they advised this did not take place and wouldn't without first speaking to me. I contacted Green Network Energy again and spoke to someone in debt management, who assured me it was the banks fault. The bank had no notification from me to cancel my direct debit as I had just set up a payment plan, and did not, could not send Green Network Energy any such notification about cancelling my direct debit. I have emailed every day for 2 weeks asking for a screenshot of this notification from my bank but Green Network Energy are unable to provide this evidence as it didn't happen and are completely ignoring my correspondence. I wonder how quickly they'd respond to a legal letter? Absolutely shambolic company. Emma, the so called Complaints Manager should be ashamed of herself as she has completely ignored my emails. All I want is the screenshot of my banks notification, that isn't a big ask. However, they can't provide it which speaks volumes. Zero stars if possible.