This is the second time I've stayed at this locati...

This is the second time I've stayed at this location. The first time my room had been smoked in and I received a different room with no hassles.
This time, we arrived at 4:30 after a long day at the zoo. Check in started at 4, however I was told the room wasn't ready yet. And it would be ready shortly. So my family and I waited in the lobby for over an hour before the staff gave us an upgraded room at no additional charge.
The staff have always been really good here, but to have issues both times I visit simply cannot warrant more than an average rating.
We will likely look into other places on our next visit.