Nelly M

Review of Hilton Tampa Westshore

The hotel is very nice. The staff is not so much. ...

The hotel is very nice. The staff is not so much. My second day there I asked front desk to please come change my sheets and towels- they assured me no worries you are on the list today. Housekeeping never came to my room. I called the front desk multiple times- no answer. I didn t bother with it. After the stay- I called to dispute a charge on one of my guest s cards (who had nothing to do with my reservation) and the girl at the front desk was rude and instead of trying to understand the situation told me I was wrong and that she wasn t there when the charge was made. Awful customer service. Ended up having to call corporate. Checking in is an ease- but my experience was that if any mistake is made on their end it s a hassle that I think nobody wants to deal with.