This is in reference to my boyfriends condominium ...

This is in reference to my boyfriends condominium issues at Greenbelt Village in Maryland:

We have had a poor experience thus far with Summit Management at Greenbelt Village condominiums. I have specifically only interacted with Ms. Princess Winston the past 5 months. I have had rodents in my attic and a hole in the siding that I discovered after moving in 5 months ago, and after many MANY back and forth emails and phone calls with Ms. Winston who responds very late or sometimes not at all has left me with many issues that are unresolved. My first email concerning the removal of the animals in addition to repairing the siding on my unit was sent on the 29th of December, 2017. There is a hole in the siding approximately 5 inches in diameter located directly under the corner of the roof, just outside the screened in patio.

I have since waited for any type of follow up Summit Management, which I did not receive. I contacted Ms. Winston by telephone and by email over a course of 5 months, many with photographs of the animals point of entry and a request for a plan of action from the management's office. Since then two different pest control companies have come by, often without warning or confirming an appointment, and have both stated they wouldn't be able to access the entry point for the rodents. When I attempt to report this information back to Ms. Winston, I either get no response or vague inaction.

Ms. Winston responded the day after, stating that she would contact the company Economy, another pest control company. After speaking with a representative from Economy, the representative stated that they too would be unable to repair the hole and trap the animal.

Overall, this entire situation had been incredibly frustrating, cumbersome, and futile as Summit Management has been unable to come to a resolution for my concerns. Their responses (or lack thereof) are wholly inadequate. Summit Management should have handled all the issues mentioned above in less than a week. That is the entire point of a management company.

The lack of response/follow-through from Summit Management after 5 months of inaction leads me to believe that these issues are unimportant to Ms. Winston and Summit Management, and although I can appreciate a level of prioritization when dealing with condominium/tenant issues, and I can also understand they may have other priorities, it is absolutely ridiculous that this has taken so long. As a new homeowner and member of your company s HOA, I m not impressed.

I am seriously concerned about potential damage to the frame, insulation, wiring, drywall, ceiling, etc. of the home, and this should be yours and Summit Management s serious concern as well. After more than 5 months of the attic being exposed to the elements, and having an unknown number of squirrels (possibly rodents/birds) nesting, birthing, chewing and defecating in the attic, it seems very likely that the condition of the attic will increasingly deteriorate.