I was there for 5 days and the water in the pools ...

I was there for 5 days and the water in the pools was frozen, no one gave an answer or solution.
The seafood restaurant is only open on weekends, there is no variety in the specialty foods that are 2 every day they offer the same. In the other there is no variety
In the cafeteria the coffee machine did not work
In the pool area the shower did not work
They also do not have night shows.
The only good thing was the attention of the staff and the beach that the hotel has