I've been coming to this location for service and ...

I've been coming to this location for service and to purchase my vehicles since they were in their old location across the street (now occupied by a Hyundai dealership). I came here cause I had purchased the free oil change for the life of my vehicle originally. Everytime I bring it in for service they would suggest further standard replacements such as oil or air filters. A lot of times I would just pay the extra to get it done at the same time. For major repairs I have a trusted mechanic that works on all my vehicles.

This time around I made an appointment a week in advance for 11:15am to have an "A" service (oil change) done on my 2006 acura TL. So at around 10:45am I start driving to the dealership. At 11am I see a call from the dealership on my phone but didn't pick it up since I was driving and I was almost there anyway. When I get there I notice the city was doing repaving work on the streets surrounding the dealership. I was able to bypass their construction zone and get inside the dealership. When I arrive bed at their downstairs service desk there was a guy locking up the gate to the desk. I asked him if they were closed? And the guy immediately got defensive, blaming the city for giving them last minute notice and that they had called customers to inform of this. Yes they did indeed call but it was 15 mins before my appointment that they did so.

Now if a customer is able to find their way in passed the construction how is it their staff is unable to? I made this appointment in advance and on this specific date because I needed to drive out to squamish the next day. As work was super busy for me I had no choice but to fit this appointment in during the weekend. My oil life was down to 5% and even though I could still drive with this I didn't want to put needless wear and tear on the engine.

The service staff member that was locking the gate downstairs made his excuses and ran upstairs before I could ask any further questions. I ran upstairs after him and another girl at the service desk upstairs just gave me a blank stare and said sorry for the inconvenience and nothing else. No asking whether I wanted to rebook my appointment or anything. I left saying I will never come back.

I called my mechanic to see if he could fit me in. He was nice enough to do so. When my mechanic performed the service on my vehicle he found both my engine and cabin air filters incredibly dirty. Now, I'm a HVAC mechanic so if anything, I know my filters. These filters, especially the cabin filter, was extremely dirty. The cabin filter looked like it hadn't been changed in at least 6 years even though I know I was billed for the replacement only last maintenance less than 6 months ago.

Throughout the years I've had some questionable service from this place but continued to come back as they weren't big issues. A few screws that weren't replaced and left loose or the breaking of my tire pressure monitoring sensor. Some shady diagnostics as well, them saying my brake pads and rotors needed to be replaced but when I took it to my mechanic he said there was plenty of life left in them.

The horror stories you hear about dealerships are true. Despite there being plenty of life left in my vehicle and the free oil changes for life I still have going on with them, I'm never coming back and would advise everyone to think twice when taking your vehicle in for service of any kind. If you can find a trusted mechanic hold on to them and refer lots of business to them. Honest craftsmenship is hard to come by these days. They deserve your business, not the stealership.