Seemed like a good firm firm signing up. Reasonabl...

Seemed like a good firm firm signing up. Reasonably priced. Horrific experience when switching away from them, told us not to cancel the direct debit as they would not be able to give us the money we were owed and then took Futher funds from our bank. Rang to find out why were told sorry that was it. They said it would take 6weeks to refund the credit and return the direct debit. Still chasing now and we were told we would receive a call back which never happened. Chased this up to be told it could take up to 8 weeks. When asked to be put through to complaints I was told they had to close the complaints line because they were so busy.