Amber Adams

Review of Cheyenne Mountain Resort

I m a little late...but I honestly love the staff ...

I m a little late...but I honestly love the staff here!!! They were amazing!!!
So me and my husband & children were staying here for a few days while we were waiting on our house to get finished painted.... we were on the second floor...
One of our last few nights, a couple and their dog and toddler check in to the room below us...
At 7pm my autistic 2 yr old son was getting tired and cranky...he started to throw a fit stomped his feet two times before I got to home to comfort him and hold him....2 seconds later our floor shakes of someone slamming the door, banging on our door to rudely tell us we need to shut our child up...didn t care to hear my apology or explain why my son was crying. A few minutes go by after my son settles and lays down..I walk outside to be threatened and harassed by the husband and wife approached and talked very dirty too...I called the front desk...and they were so sweet and helpful the lady that was working at the time kept me calm stayed on the phone with me....they were just awesome!! I suggested I would move to a first floor so nothing like that would happen again (even though I do not let the babies storm around or stay up past 930 pm) the manager called back and told me I absolutely did not have to move, she wanted to make sure me and my family were comfortable she moved the guest under me across the resort so we wouldn t have no running ins....she also put the room under us out of order for the remaining of our stay....they were just very sweet!!!! Made sure we were comfortable and ok! I honestly love this hotel I refer it to all my friends and family....and I m actually going to see about doing my wedding here the housekeepers and Whole entire staff was amazing thank y all!