Jennifer

Review of Best Western Federal Way/ Taco...

We stay at Best Westerns all along the west coast ...

We stay at Best Westerns all along the west coast quite often and are platinum rewards members. Our usual BW was booked up last weekend so we chose to stay at this one. First off, check in took about 40 minutes of waiting. I have never waited this long. We were also given meal tickets that we had to fill out to prove who we were at breakfast. When we got to our room, It was unbelievable how nasty it was. Stains everywhere that I had to tell my toddler not to crawl on. Rips in curtains, old mattresses, dirty doors, blood spatter on bathroom wall. When I called to let Lynn at the front desk know about the condition of the room, my husband (who was in the lobby at the time) witnessed her rolling her eyes while talking to me on the phone which is no surprise due to tone of annoyance. Couldn't take a bath because the drain wouldn't stop and they had no way of fixing it according to maintenance. When I complained about the room at check out, the other front desk lady threw Lynn under the bus and told me to report her because she's had other complaints about her. No integrity, no professionalism. Oh...and did I mention that the local police showed up as we were leaving? Never staying at this hotel again.