Melissa Katherine

Review of Springboard Media

My 2012 MacBook randomly stopped working this past...

My 2012 MacBook randomly stopped working this past weekend. Being a senior at Temple University, this is a travesty to me. When I would restart it, a folder would appear with a flashing question mark. After doing some research myself, I learned the issue was the hardware bracket being loose, all signs led to this and (extended warranty replacement was free) so I booked an appointment at Springboard Media (because they are an authorized dealer) as well as the Apple Store. When I walked into Springboard I explained what I thought the issue was and was told by the man who greeted me that he wasn't a technician so he couldn't give me anymore info.

Right off the bat they wanted money. $118 to even look at the computer. Another $100 to speed up the process from one week to three days. The only appealing part of the offer was the freenloaner computer.

The technician was named Song. I told him what I had learned from my research but he didn't want to hear me out. He ran a diagostic in front of me and said he needed to take it in the back. He proceeded to come out from the back with the bottom of the computer removed and told me it was a water damage issue. First off, there is no way there could be water damage because I have never gotten the computer wet. Second, he told me that if I went to Apple they would send me right back there so there was no point in wasting my time (a blatent lie). Thirdly, I was told that the Apple Store doesn't do repairs in stores they only ship out and they would charge me for the services.

All three of these statements are false.

Apple covered the hardware bracket FOR FREE under extended warranty. They are fixing the issue in the Walnut location and I can pick up within 3 days max.

I am disappointed and offended that the people at Springboard would try to scam me. I feel scammed. It seems they told me these fallacies because they wanted my money. I feel taken advantage of. They were very pushy on trying to get me to repair, which they told me would cost $900 upfront, and I could not make payments, or they wanted me to trade in, and buy their extended care plan as well.

I don't understand why Song refused to hear me out about the bracket issue when it is a known defect. I don't know why they told me that I'd be directed back to them for repairs or that Apple would send out my computer and charge me for these repairs. Both Blatant lies.

Needless to say, I am not impressed with the service at this place and never will I ever go back to a repair shop over Apple, even if they are an authorized provider.