I like my theater and the employees there. I had gotten gift cards and loaded them on my phone app. It glitched and would not use one of them. I called into customer service and they were horrible. I don't trust them and do not suggest using their gift cards.
They moved out of Hall's and took lot of jobs
BOO to Regal.
So much offered at concessions; wonderful! Cinematographic viewing projection; incredible! Quality of cinema audio systems; unbelievable! Point redemption program; considerable "savings, savings, savings"! Purchasing tickets via the Regal App; simple and convenient, but exorbitant "convenience fee"! Air quality and cinema comfortability; room for improvements!
Started going to this theater chain as it is a bit closer than others in the area and I was actually doing some of the movie promos they offer bonuses for on their rewards card. Have had several issues with help at ticket window. They are too busy playing on or checking their cell phone to service you properly and they have an attitude when you interrupt them on cell phone at work to bother them with buying a ticket. Next concessions.. Lines are always long and very slow moving.. have watched 4 or more employees helping one customer while other line tries to keep up.. You make all you money on concessions.. OPEN MORE lines!
Last 3 times I have gotten there and paid over $20 for a large popcorn and 2 drinks I have gotten the leftover crumbs from the bottom of the popcorn bin.. If I pay over $10 for a popcorn I really expect it to be real popcorn and not leftovers.
Final straw the last time I was there was for 3 movie promo thing they were running for STX movies.. 2nd of 3 movies in promo gave them my rewards card and they said they scanned it but you do not get points for like 48 hours so did not check for 2 or 3 days.. Was using Movie Pass, so not on my own card so no normal receipts.. Realize they did not credit rewards card. Sent them screenshot showing movie watched as it was 5 days later and could not find ticket stub or receipt. Sent them the rewards scan of concessions purchase and told them showtime and price of ticket with MoviePass screenshot to verify. They would not credit the points as they only will do that with their receipt. I understand trying to keep people from gaming the system, but somehow your employee did not scan rewards card properly and now it is my problem on a 3 movie promo that is not fulfilled because of this.. You refuse to credit for rewards purposes enough points to get an upgrade on popcorn and drinks and now you will be losing $250 - $400 a year in purchases because that was the last straw and I am done..
I did not get into sound issues, issues with loud and rude kids and a ton of other things in here.. I am done.. I will go somewhere else from now on. THE WORST CUSTOMER SERVICE EVER!
Great Corporate office location; I enjoyed my visit and new food photography completed:) Solid bunch of people of working there!!!
Bait and switch Regal Unlimited surcharge for recliner seats.
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