Awful experience using Hunter Boots. I purchased some boots online for my mum. I paid extra for a next day pre12 delivery on the 31st October. My mum called me at 12.15 to advise the boots haven t arrived. I checked the tracking and More
shocking customer service, never answer the phone or reply to emails,my xmas this year ruined by these jokes, will never use again
Top tip - If you are thinking about buying Hunter wellies - don't. I suspect Hunter had to move their manufacturing to Asia to keep costs down, and then they have dumbed down the quality and workmanship to maximise their margins. A real shame as they were once a quality brand, but now you are being ripped off because you're just paying for the name. To have HUNTER on your wellies so people know they are expensive. Problem is they now say to people EXPENSIVE AND RUBBISH. Avoid disappointment by avoiding this brand.
Awful awful experience with this company, no customer service and un helpful customer support staff. Ordered for next day delivery and 4 days later still waiting...on phoning up they would not speak to me as I was not the person on the More
The worst customer service I ever seen in the UK. They received my refund parcel but refused to refund me. I am calling them and sending email to them to resolve this problem. But there has been no progress. Never buy anything here!
I have recently bought a jacket from their online website Hunter. I am now trying to return it as it doesn t fit, the delivery did not have a return label enclosed. I am repeatedly ringing and emailing their customer service department to find out where to return the item with no response. I am requesting a collect + label as it states on the website we can return items via that system. At the moment I don t even have a return address let alone a free label. The clock is also ticking as I have 30 days from the delivery date to return the item. Can anyone help? Hunter are just not replying at all
What happened to them? Hunter used to be a name for quality and the last pair were just rubbish. Both buckles fell off in a week and one foot leaks after about twenty hours of wear. I heard they moved the manufacturing to China which would explain a lot. Overpriced tat hardly fit for purpose. Avoid!
Didn t even receive my product! After several unanswered calls and email exchanges with both Hunter and the delivery company, my boots never arrived at my doorstep. The delivery company stated they came by my home 2 different moments and they didn t (I was there!), and without my permission they took my boots to a pick-up point. The pick-up point states that they never had my boots! This experience was absolutely ridiculous and I m very disappointed with the brand. There was no other solution offered. I will not be ordering with them again. They refused to publish my review on their website stating that it did not go along with their "website rules."
Very poor quality - boots have lasted little over a year and they are perishing and cracking. Customer service absolutely appalling - not interested in helping at all. You are simply paying for the name. I advise everyone to stay well away from these massively overpriced, not fit for purpose wellingtons.
This is how the boots looked after 3 years, although I did not wear them that often. Seller and Hunter even referred me only to the expiration of the guarantee, otherwise they offered me no help. These were my first and last boots from Hunter! A shame!
Unbelievable poor service boots fall apart absolutely poor poor product rubber splits no sole left, had them for ten years what s going on!!!!!!
Shocking experience when purchasing online, got so many of the basics wrong and their customer service is woeful. I'd give zero stars if I could.
I bought 2 pairs of slides online as I didn t know which size to buy. Neither were good so I returned both in 1 packaged at the same time. I have been refunded for one pair but not the other. After 6 weeks of trying to get the outstanding refund, Hunter no longer reply to emails. I have now had to involve credit card company. I feel like they have stolen my money and am utterly astounded at their customer service or lack of for such an established company!
