Location and Amenities: Overall Very Good

Location and Amenities: Overall Very Good
Sandals Emerald Bay for 7 nights in Beachfront Junior Butler Room
-- Beach was excellent and property was maintained very well
-- Room was smaller than the equivalent room we had two years earlier at Sandals Montego Bay.
-- Room was adequate overall although it leaked around ventilation return ducts twice during heavy rains

Butler Service: Overall Inadequate
-- Only one of three butlers was somewhat adequate.
-- We did not even see one butler the first night / day he was on-duty.
-- Considering we were Sandals returnees and on our anniversary, we were very disappointed that nothing was done to make that day special such as drawing a bath for my wife or flower petals in the room on that evening.
-- The candlelight dinner was purchased seven weeks in advance (charged twice but corrected after I pointed that out). -- Morning of dinner, we received the menu and location request. We got our second choice of location--likely because our butlers did not do this earlier.
-- Two on-coming butlers never called when their shift started to see if we had any needs. Did not even come to walk us to the location of the candlelight dinner we paid $199 for. The long-stem rose and remainder of dinner wine bottle promised in the dinner package were not given even though I asked about them. Brought up to two of the butlers, and they did not resolve it. Said needed manager but was in meeting (both times). In most cases, we were out of ice and mixers in the room unless I called to request after I would see there were none. Basically we got Concierge Service for the price of Butler Service--will not happen again.
Staff Service: Excellent Overall
-- Staff was friendly and helpful.
Tours:
-- Historical Tour started 20 minutes late and ended about 30 minutes early and was incomplete -- did not take us to the Tropic of Cancer because he said there was not enough time. Detours were used and times spent on cell phone conducting other business was excessive -- not much of a tour -- reported this to management, but nothing visible was done.
-- Swim with the Pigs -- This tour was Excellent, including feeding iguanas, snorkeling and beach combing, as well as water tour. We would do this again.

Best: Beaches and Property Maintenance
Least: Butler Service