Adam Crum

Review of Bob Rohrman Schaumburg Ford

I almost never review businesses but at this point...

I almost never review businesses but at this point I'm at a loss for what to do. Avoid this dealership at all costs. It may be a Bob Rhorman issue altogether as a friend experienced an identical situation at another one of their sketchy dealers.

Went into look at a Subaru WRX. Was told there was no wiggle room on the price, fine. The car was in good enough shape and for the miles the price was fair enough. I go through the financing process and they tell me "well you're approved but to qualify for the lower interest rate you'll have to purchase an extended warranty". Ok. I get into the financing office where Sam Shalabi has my paperwork ready. I ask him to clarify the extended warranty bit. He assures me capital one required it in order for approval. Weird, I work for one of the largest extended warranty companies on the planet and have never heard of a stipulation like this but at the time it made sense. I signed the papers under the impression that without it I wouldn't be able to get financing.

The next day the entire transaction didn't sit well with me. Capital One called (they financed the loan) and after a brief discussion was informed that no, there was no requirement to purchase an extended warranty. Upset I called the dealer where I was informed "oh yes we could have approved you but the extended warranty dropped the interest from 16% to 9%!"

Oh. Fair enough. Called capital one back and explained what the dealer told me. AGAIN multiple customer service reps flat out told me this cannot be true. Adding a 4000 dollar extended warranty has never caused a 7 point interest drop. As one rep put it, "that would be unheard of."

At this point I just want the extended warranty refunded and an apology for lying through their teeth to me. Nothing. They're caught red handed and they continue to insist no wrong doing on their part. Sam Shalabi insisted I come to his office where he would "show me" how the credit application software works. I'm not driving an hour to this dealer to continue to be lied to about the situation when I have records of 3 different Capital One reps telling me that under no circumstances would this scenario ever be possible.

This place is a scam. All car dealers are scams but this one in particular is beyond shady. They charged me 4000 dollars for an extended warranty I didn't need. I feel robbed. Not a good feeling.