Review of Autobarn Mazda - Evanston,IL

3 years ago

September 2013 Issue

September 2013 Issue
Used CX9 GT 2010 with 29K miles on it purchased in September of 2012

I had an issue with the hatch on my 2010 Mazda Grand Touring CX9. I went to the Elmhurst service center to discuss what was covered on my Certified Pre-Owned Warranty (CPO) and mentioned when they called HQ, the hatch wasn't part of the coverage. I was sold on the CPO as added coverage (12 month, 12,000 miles from purchase date) and piece of mind. The term 'Bumper to Bumper' was thrown out there and that means everything inside the car and any manufacture issues associated with it. I was extremely upset that Mazda HQ had disagreed. I had received the GM's number and placed a call to calmly discuss my issue.

I purchased my CX9 from the Autobarn in Evanston from a salesman who is no longer there. I was put in contact with the Sales Manager Mike Allegretti from the dealership I purchased it from. Mike needed to have his Service Manager Brian Sellers inspect the issue. Once they evaluated the issue and saw it was a manufacture defect and not one brought on by an accident or normal wear and tear, they stepped up and took care of the issue. I went from scrambling to try and evaluate whether it was worth it to pay for $2500 worth of damage to having the service done for free.

Mike and Brian were excellent to work with and I felt like they were partnered with me to evaluate what my best options were and made sure to take care of everything. They were tremendous in setting my expectations in time, constant communication to the process to providing a loaner vehicle as well. I've relayed my story to others already and none can relate to a post sales experience such as this. I'm truly grateful for their time and support in my issue and I would suggest anyone to consider their next car purchase with them. They have earned my future business as well.

Anil Poulose