I'm a homeowner who lives across the street from o...

I'm a homeowner who lives across the street from one of SMS's properties, and have contacted Haura at SMS several times over the past couple of years to report the existence of broken fence rails. Each time SMS has responded promptly to my report, and has sent someone out the very next day to repair the damaged rails. I consider this to be exemplary service, made even more impressive by the fact that I'm not one of their residents!