I needed my 2008 Honda CRV serviced that I just br...

I needed my 2008 Honda CRV serviced that I just brought to Dallas. My first experience with John Eagle service to schedule an appointment didn t go well as the only appointments the calendar showed was late October and this was the start of September. I called though as I thought this was a mistake and they scheduled me promptly and assigned Elio as my service advisor, so that was a positive.

I dropped my car off with Elio at 7 am Wednesday morning for two things, TPMS light coming on and to get my car detailed. Later in the day I called to make sure things were ok and Elio didn t know but would call me back in an hour. An hour later he called and they couldn t find anything wrong with TPMS and wouldn t be able to detail car today but I could leave overnight and pick up on Thurs after work. Frustrated I ended up just getting my CRV.

I just don t feel like I had the best service experience especially based on how the service website made it sound like each person assigned was your advocate to making sure the car was taken care of. Something went wrong but not sure what and at the end of the day I just left frustrated. I don t know how the car sales side is but for me services are important and I just couldn t buy a new car if the service side doesn t make me feel comfortable. As it is now I am concerned about TPMS sensor and will have to look elsewhere to make sure this isn t a problem.

9/10/2018 to add more to this, apparently John Eagle reported to whatever system that all of this work was done. That system then was pulled in to my car fax report showing service that wasn t performed.