I signed up for a basketball membership and cancel...

I signed up for a basketball membership and cancelled within a month.

As a resident of the Upper West Side for many years with
many friends in the Jewish Community, I wanted to share my awful experience at this institution. I recently signed up for the basketball membership after being told that the facility promotes an inclusive, welcoming, participatory environment for all ages and levels.
After a month of membership, not only has that not been the case, rather I have been humiliated/ridiculed more than at any other sporting facility.
I waited an hour yesterday to play on a pick up team, only to have the other members intentionally refuse to let me touch the ball the whole game. There are cliques of players who intentionally exclude others.
This was after a similar incident a couple of weeks previously.
Todd Elkins, the director of athletics, stated that he would talk to the players involved to make sure the environment was more inclusive.
I was extremely upset about the situation and yet the staff ignored any of my concerns and told me to leave (with security escorting me out). One girl just kept on telling me I don't belong there and wouldn't disclose her name upon request. I asked her how do I not belong if I'm a member? Another member (who may or may not be wrong) told me most of the people playing don't even have a membership at all but "somehow" get into the building ( I actually don't care about this factor but just mentioning it)
It's a shame because I was planning on registering friends as well.
If you are not part of a clique or predetermined group, you"ll be treated like you don't exist. Not one staff member was willing to listen to me or address my concerns.
Again, no apology or attempt to address my concerns were made by the staff at any point.

I am also exploring other avenues and causes of action at the moment.

I advise everyone to look for an alternative if you want an inclusive, friendly environment.