monique owens

Review of Double tree by hilton downtown...

Worst stay I've EVER had at a hotel. Management wa...

Worst stay I've EVER had at a hotel. Management was a JOKE! Extremely rude front desk staff and the room was right in front of the ice machine and all the elevators for the floor. So the whole night all I heard was people screaming and the extremely loud ice machine. When I brought it to the attention of the staff upon check out the female at the front desk refused to "make it better" as their policy states I'll never waste my time with double tree ever again. I could/should have stayed at a hotel 5 minutes away for $25-$35 more and gotten that first class "customer service" everyone expects and deserves trusting an establishment especially when you rest your head there. I'm very disappointed in the whole ordeal , nothing was done to even try to rectify the issue so I'd just advise against staying here.