Douglas Mason

Review of The Indianapolis Star

Indy Star online payment via web looks like it wor...

Indy Star online payment via web looks like it works and even displays correct new balance after make online payment. BUT it does NOT actually work! AND, customer service rep told me today that THEY KNOW IT DOES NOT WORK and has not worked FOR SEVERAL MONTHS (since at least January, 2016). THIS IS NOT ACCEPTABLE!! I didn't find out until my paper failed to show up today and I called them. They did NOT offer anything to make up for my months of updating my online payment info. They should have at least offered a few free newspapers! Horrible customer service!

Too bad they have a monopoly in Indy, so they can get away with this! This one reason I only get the Sunday paper!