Although you have sent me several e-mails and I or...

Although you have sent me several e-mails and I originally created an account your system does not now recognise my e-mail address. You have asked me to create a Portal which I cant you have also asked for my opening meter reading which I cant supply because not only I cant send you an e-mail but you don't answer the Phone I have tried several times to phone you, the last time hanging on for one hour without a reply. I have now sent you a letter which I suppose will be ignored. If however some one does pick it up and decides to respond, I have included my telephone number as I would like to speak to a human being,