Ordered flowers online for a loved one having surg...

Ordered flowers online for a loved one having surgery. I called the hospital first to understand what their process for flower deliveries since she was in surgery and not in a room yet. The hospital said they receive in flowers and then deliver once the patient is out of surgery. I have a cold and cannot visit my loved one for fear of spreading my infection to her or others in the hospital so I was counting on the flowers to bring some cheer and show my love since I couldn't be there. How frustrating it is to constantly call family and ask, did they arrive, did they arrive? She was in her room by 5 and no flowers yesterday. No flowers today. I called Dr. Delphinium and the person who answered the phone stated yes, we checked yesterday and she was not in a room so we did not deliver. I don't know what happened after that. I let her know my loved one will be discharged later today so no need to deliver and she stated they could deliver at a home which would be fine except she lives in Wichita Falls TX. She then proceeded to say, well we can credit your money back, as if they are doing me a favor! I told her yes, I expect my money to be credited back especially since I was not provided any services. I was never notified that they could not deliver yesterday or today but apparently they didn't realize it either until I called. I guess they would have just kept my money if I never called. Horrible!!!!!!!