Pete P

Review of Larry H. Miller Toyota

Worst service department I have ever been to. I w...

Worst service department I have ever been to. I wouldn't recommend ever going to this place.

My truck was towed to this dealership because it was the closest. They drained my fuel lines and had the truck up and running again within a timely manner. However, when I went to pick it up, they mentioned the gas gauge wasn't working. They told me it would be an additional charge to fix this or I could drive it around for a few weeks and come back and they would fix it then. The gas gauge was never an issue before and was damaged during their work. The manager advised that he didn't know if it was working when the truck came in so his team isn't responsible. It's a 2015 Toyota Tacoma! It was definitely working when it came into the shop. To keep a long story short, this has been escalated to the customer service manager who advised she couldn't help in any way. I spoke to another manager in the service department and she hung up the phone midway through the phone call. Absolutely terrible service! Don't ever go here