Natalie Toth

Review of Larry H. Miller Toyota

I've been disappointed with our experience here. O...

I've been disappointed with our experience here. Our truck has been back to the dealership twice since we purchased it 4 weeks ago. The first time they told us it would be repaired in a day or two, turned out they kept the truck for over a week! The second visit was because they didn't put a part back in the correct place when they were making repairs to it the first time.

Very frustrating that we've taken a LOT of time and effort to bring the truck back and forth for repairs that should have been taken care of before it was put on the lot for sale. Additionally, when we needed to grab our skis out of the back of the truck during it's week-long repair, the service team couldn't locate our vehicle! They made me drive around the lot searching for it myself without offering to help. I ended up peeking my head into an open garage door on site and flagging down a mechanic to ask for help. By chance, the garage door I selected had our truck around the corner. Again, very frustrating and disappointing.

I would not recommend this dealership to anyone looking to purchase a vehicle, and I regret that we bought our truck here.