It has been extremely difficult getting my car rep...

It has been extremely difficult getting my car repaired at this location. The communication, service and experience has been overwhelmingly terrible and terrifying. As I have been overly patiently waiting (because I understand Covid-19 is a real thing) on a follow-up response from Service Director Brandon Colon since March 15 with a paid bill of over $5000; Getting essential items during this scary time has been hell since my car is still in bad shape. Since Jan 4 2020 I have done and experienced the following:
1. Because of Paul I was stranded at work - This was corrected but days later.
2. Reached out to Buick's Costumer Relations Center (for Buick Owners) - When they reached out to the location their assistance was met with "I need to have my lawyer contact them." And this was while they still had possession of my vehicle when they were suppose to be repairing it.
3. I was verbally and almost physically attacked by one of their "tow truck vendors" due to his wife concerning herself with my situation and how I expressed my frustration with my then on and off advisor of many Vladimir. **From my experience PRE-COVID, a constant response I received at this location was that people were SICK A LOT or conveniently not available. Hence my wording of many advisors. My initial advisor was Monica.**
4.Emailed General Manager Ralph Sorrentino for assistance - NO RESPONSE
5. Emailed and finally spoke with Service Manager Brandon Colon after sending a lengthy email/statement. When I thought things were going to get better I have now hit a dead end.
Coming here to save my vehicle was definitely not good for me. Simply put, upset and traumatized. BEWARE