Tori Todd

Review of Keith Pierson Toyota

I contacted Kieth Pierson Toyota last July in refe...

I contacted Kieth Pierson Toyota last July in reference to a warranty notice I received for my vehicle. The person with whom I spoke in the service department told me that the part would be ordered and it could take up to a year to receive. When I contacted the dealer recently to check on the status of my warranty part, I was told that the part was never ordered and that I should have been told to bring in my vehicle for an inspection before the part could be ordered. To add insult to injury, the warranty program has now ended, and I can no longer have my vehicle repaired under the warranty. Despite the fact that there was an error on their end that has made it impossible for me to participate in the warranty repair program, no one at Kieth Pierson accepted responsibility for their error and I was told there was nothing that could be done and to contact Toyota corporate office. The very least they could have done was to apologize for their error, instead of presenting the issue as a "misunderstanding" on my end. Now I am stuck with am ugly, cracked, sticky dash that will affect the resale value of my vehicle.

Edited to add: To be clear, I don't hold KP responsible for the state of my dash. My review is only of the negative experience I had with the misinformation from the service department and their inability to take responsibility for their mistake.