Riarianyc LAU

Review of Hilton Tucson El Conquistador ...

I have stayed couple Hilton hotels in different pl...

I have stayed couple Hilton hotels in different places and countries. This trip is very disappointing me.
First, the state just reopened, I stayed another Hilton first night when I arrived Tuscan. The experience was great, the staff was very friendly and helpful. That was my first time thinking about staying more Hilton hotel.
I wanted to stay a resort with a Mountain View, relax the jacuzzi since other resorts in same town all reopen the amenities. However the staff told me only one pool of 6 pool/spa open due to state order, the hotel needs to limit the guest #.
I was very disappointed, when I went to the pool, there are so crowded. You can t even get in the pool and hard to walk around. ** I wonder does it helping with the social distancing**

Then the second disappointed part is I booked the Mountain View room with balcony over the pool view. So I assume my room supposed to see the mountain when I sip the coffee in the morning in my balcony. When I got my room, 1. There is only partial view of mountain. 2. They have a backyard which share with other rooms. THERE IS NO PRIVACY, SAFETY CONCERN OF SOCIAL DISTANCING AND anyone can walk thru back of your room....
3. The next 2/3 rooms are all occupied. I really doubt they follow 50% capacity rule.
4. The room is so far away from the pool/parking. I can t really enjoy the amenities.

I told the receptionist, he was very impatient and told me, you can somehow see the mountain. So that s what we can match what you booked.

I can t believe that was what I paid for. I rather going back to the regular Hilton hotel than this so-call luxury resort.