Jamie Thome

Review of Bob Rohrman Schaumburg Ford

All around bad experience purchasing a vehicle fro...

All around bad experience purchasing a vehicle from Bob Rohrman. It started when I called and was told the advertised price online was what I would pay for the vehicle. I test drove the vehicle and wanted to purchase it. I realized the price on the paperwork was higher than what I was told. The paperwork was confusing because you couldn t tell what rebates or fees were being added or subtracted from the price. It just had the dollar amount.

Once I noticed the difference I told the salesman. He said he would make it right. He came back and I said that price is still too high.

Finally I figured it out. The online price he was using was higher than the one I saw online. Luckily I had a screenshot of the price with the vin on my phone. I also noticed they tacked on $2500 for the Rohrman platinum plan without ever asking me. The plan includes wheel repair, winter floor mats, and stickers on the door jams to make it easier to find the vehicle in the event it is stolen. I didn t want the plan. They told me in order to get the online price I have to purchase the plan.

I said I will not purchase the vehicle then. They then told me they would remove the plan, and charge me for the stickers on the door since they can t be removed.

Overall during negotiations I felt I was treated bad. The sales manager would come in and say things like what s the problem? Making me feel like I was in the wrong. I also viewed the vehicles two separate occasions driving 75 miles each way. Even though I had an appointment with the salesman the vehicle was still extremely dirty inside and out when test driving and viewing it.

In conclusion I would not recommend purchasing a vehicle from Bob Rohrman.