Room was to be ready at 4pm. It wasn't ready until...

Room was to be ready at 4pm. It wasn't ready until 530. It ruined our first night plans. They offered a 1 hour late check out. Big deal. Extremely poor quality towels. No amenities in room. Bed covers probably 20 years old. Room was big and had enough for 5 of us. Bathroom toilet rocked and fixtures were scratched. The water park was ok for kids 12 and under. The hotel hallways and rooms are in desperate need of a makeover. The staff were friendly but you could tell they were were not into doing anything more than the bare minimum. The hotel offered over priced food. If a place like this had a restaurant that catered to families and had good food for a good price, the state of the rooms could be over looked. For close to $300 a night I will find something at the falls. I am a simple person and easy to please. This hotel is not at all the quality I expected. One good thing is a grocery store next door, pharmacy, fast food and easy access to highway. I am sure when it opened it was really nice. It's just been let go.