Our stay recently was laughable.

Our stay recently was laughable.
Our recent stay at Quaoot was laughable. We booked months in advance for a nice 2 night golf getaway. Now we understand that check in is 4;00 but we had a Teetime at the golf course at noon. We arrived at 11:00 and had a cooler in our car and it was about 30 degrees out so when we got to the resort we ask if it was possible to store our bags and cooler if we could not get into a room. We were faced with blank stares and a comment that check in is 4:00 . After some further explanation they agreed to put our cooler in the office. Not one time did they check the computer to see if a room might be available. No problem...played golf and loved the course.
Then we checked in!
We were put in a ground level floor that faced across to the indoor pool and restaurant. Despite booking a Deluxe King room and our stay was a wedding gift we were not offered anything but an upgrade to a jacuzzi suite at an extra $100 per night.
So before dinner we got a text from a manager welcoming us, and asking how our room was. Below is my response:
To be honest we are not overly impressed.
We booked months ago and seems like we got put in the back room, looking toward the pool.
We were expecting something a little more as when we phoned directly for the reservation, we said our stay here was a wedding gift.

There was no response to accommodate.

Then we went for dinner. I will explain that in my next response to another text from a manager asking how our stay is going and to rate the stay out of 10 ( 10 being great)
Here is my response:

Well things didn't get any better.
We had a dinner reservation last night for 7:00 but got there at 6:00 cause we were hungry. The lounge was loud and crowded because of the basketball game, and the restaurant was quite empty. Despite asking for a window seat we were told the restaurant was full for the evening. We were sat near the loud lounge in the middle row of the restaurant. As the night went on it was obvious the restaurant was not fully reserved and even asked to be moved to a nearby empty window table but were told the restaurant was fully reserved. It never filled up and there were numerous window tables available. Needless to say we were not impressed.
We have reservation tonight and asked if we could reserve a nice window table. Near the end of our dinner the male host came over and apologized and guaranteed we would get a good seat tonight as it was obvious we were not impressed. That was a nice touch. We will see.
The alarm clock went off in our room at about 1:00am and the room stayed very warm despite the air set to 64 degrees.
We keep waiting to be wowed but so far it has been a disappointment.
So in answer to your question we rate it 2-3.

The response was we would be guaranteed a nice window seat and housekeeping would be reminded to check alarms so it did not happen to future guests. They did fix our Air conditioning
At dinner the next night the restaurant manager did come over and obviously knew the situation and was apologetic.
The bottom line is that we felt that our business there was not important, and no effort was made to make our stay memorable
We have waited over a week, expecting someone from Quaoot to reach out but nothing so far.
It is obvious they don t care.
So we have told everyone about our stay, and we will never go back
Only positive was it is a really nice golf course!