barbara schaffner

Review of Autobarn Mazda - Evanston,IL

took my baby car to Autobarn Mazda Service Center ...

took my baby car to Autobarn Mazda Service Center off Howard & McCormick on Dec. 1st for routine oil change/tire rotation. Simon Kim greeted me, early for my scheduled appointment.
As usual Sim Kim was courteous, professional and listened to whatever comments i had about my car prior to service, making sure i was getting what i needed for the mileage and nothing unnecessary, which i greatly appreciate.
i mentioned my bluetooth disconnecting and he quickly went to share that info with service. he later told me there was a big update that they performed on my car and he hoped that solved my issues.
Simon was happy to accept my oil reimbursement check, as well as a discount coupon from their website.
And, even after the work and paperwork was finished, i asked about a card i had received with a different, lower price. Without a hiccup, Simon Kim agreed to redo the paperwork and told me that in addition to the maintenance, that VIP coupon also gave me new front wiper blades. Simon suggested if my wipers were working well now i should wait until after the winter to get the new blades installed. so i got even more for less!! and before i left Simon Kim handed me all the paperwork to submit to castrol for next reimbursement.
hey, taking your car in for service and forking over money isn't ever great fun, but at least i feel like a valued customer when dealing with Simon Kim.
thank's Mazda for having a great employee who represents your standards.
barbara schaffner/chicago