Lachlan Tamsett

Review of Hadley Cycles, Lambton

Dropped my bike to hadleys Newcastle for its first...

Dropped my bike to hadleys Newcastle for its first complementary free service (place of purchase)

I brought up a few issues I had notice why riding the bike such as front wheel slightly buckled rear wheel bearing had movement and how it 5th gear was not engaging properly.

Staff was good on arrival I left it with them and told I d get a call when it s done,

1 hour later got a call to say it was all done.

When I pick up the bike in the afternoon I was simply given the bike with no explanation to what they had done, and nothing about the issues I had brought up.

When I got to my car I notice all the issues I had raised with them were still present and nothing had been done. It left me questioning what had actually been done.

I went back in and questioned staff about the issues and what had been done. I was then told to wait why they address the issues , 10 minutes later and told it was all done.

Got home and noticed the chain is still covered in mud and very dirty, and the issues where still present

In all it was a waste of time, a poor experience and will be taking my bike elsewhere in the future