Mike Safa

Review of Toyota of Orange

We bought 3 trucks from them in 2019.

We bought 3 trucks from them in 2019.
Tacoma trd, tundra platinum and tundra sr
Sales experience was great.
However the service department is a disgrace.
Due to my busy schedule I had my father, 77, take my Tacoma trd for an oil change that is covered under Toyota care. They upsold him on two items. One was a cabin filter and the other was a engine air filter. First of all the TRD model comes a factory installed K&N air filter that Should not be replaced. Just needs to be cleaned. That was $30. The cabin air filter was $60. As soon as I get in the car I noticed it smelled like marijuana. There goes the cabin filter. Not to mention that that they charged him $60 for a filter that takes less than 5 minutes to change.
I would never go there again for any kind of service
They are a rip off and they took advantage of a senior citizen by selling him something the truck didn t need
Very disappointed