Review of Springboard Media

4 years ago

Updated

Updated

I brought my Mac in and they replaced the hard drive, I paid for a drive and it has a 1 year warranty. Since they installed the new drive, I have had nothing but problems with the machine, which had worked perfectly prior to the hard drive fauliure and springboard service. The machine failed to start just weeks after service so I had to bring it back to springboard. They told me since it was a recent repair, I'd have priority service. Well, it took them abt 6 days to return the machine to me. Now, the new hard drive has failed altogether. The drive is under warranty, but since springboard only warrants their "service" for 90 days, they wanted another $109 to diagnose it, even though Apple had diagnosed it as a problem with the hard drive. The worst part is they told me even if I paid for the diagnostic and the drive (which is under warranty) turned out to be in fact dead, they would not refund my diagnostic fee. All this within 5 month of them installing a drive with a one year warranty. I'm back at Apple where they diagnose for free.
Update: Apple claimed that the drive springboard installed was the wrong size, and they added a shim to keep it from shifting and getting disconnected. But the computer would still not boot. I went back to springboard to tell them what apple said, and a MANAGER finally agreed to look at my mac without paying another check in fee. It was checked in for priority service but still took 4 days or so for them to look at it. They could not find the problem, sent me home with my computer still not working. I wound up finding a corrupt file and fixed it myself. This should never have been so difficult. If you have trouble here, make sure you deal with a manager to sort it out.