My bike reg EA20KHG broke down yesterday R A C ...

My bike reg EA20KHG broke down yesterday R A C sent ashley wood to recover it I was at work so my wife was waiting when ashley wood arrived the man propteley anouced he was unable to load the bike alone and told my wife she had to help my wife is unwell waiting for major surgery and was not able to help him so my wife had to go and seek help from a neighbour my point is why do they send somebody who is unable to do the job he is paid to do and ask an unwell person to help him