Hello! We just got back from our vacation at the R...

Hello! We just got back from our vacation at the Royal Bahamian. I want to start with the good...the water, the sand, the Bahamian people and culture. Great weather all around. We also loved the private island!

I would like to let you know about some of the cons of our trip, as we want to make your company aware. First of all, why does the resort ask if we are celebrating any special holidays or events when they do not acknowledge or do anything for the guest(s)? Service was quite bad, we found it was such a task going to get a drink, or going to eat. Waiting forever. How come there are no servers on the beach taking drink orders? Our 4 star Mexican resort had this and it was amazing. We also found the food rather low quality, and all coming from the same kitchen. There was nowhere to get a great coffee or a pastry. We had to push a button on a machine to get a coffee and half the time the beans or milk needed to be replenished. We found the rooms and hallways very run down and rather dirty. Power went out several times in the room and during a dinner. We ran out of water from our fridge quite often. Lamp in our room (215) flickered and didn't work and our bathtub faucet dripped the whole time.
We are mostly upset about a birthday and our anniversary not being acknowledged by your staff. Honestly being to other resorts (not Sandals), this was very low quality for a 5 star. Our Dominican and Mexican resorts (4 star) had far superior service. We also were kicked out of a hut beach spot one morning because a guest with a butler claimed it was his spot, this was 11am and we had been on the beach by 8am. How long are these spots allowed to be blocked off? We found this to be very unfair. We will not be returning to any of your resorts again as we found it to be extremely overpriced for what we got. Thank you for listening to the feedback.