Rafael Camacho

Review of Paddywagon Tours

We recently did the tour to the Cliffs of Moher an...

We recently did the tour to the Cliffs of Moher and Galway from Dublin (married with two daughters, one of them minor) The guide / driver, named Francisco, made a 15 minute technical stop at a service station after about 190 km . When we got back to the bus, we were stunned to see that he had left without us, and we were just 3 minutes late. He did not give any warning despite the fact that the cafeteria was not large, that is, he left us lying in the middle of nowhere conscientiously.
I called Paddiwagon and they tell me that there is nothing they can do, that we go back on our own, that the guide does not answer the phone (a lie because even there he received several calls and answered them all). They also refused to give me the guide's phone number. .
We were fortunate that two police officers arrived at the gas station, to whom I related what had just happened to us. Thanks to them, who were formidable, we got this guy to come back for us (they called Paddywagon, spoke to the driver and ordered him to come back)
I have been reading opinions of other travelers and I have verified that we are not the first to be left behind by these people (to call them in any way) In my case they went wrong because I could not imagine this person who was going to call the police, But I don't want to imagine the same situation that a family could live that for example does not speak English ...
I can't think of anything more irresponsible and less professional for a company and a tour guide than to purposely leave a family with children abroad, almost 200 km from their hotel, with their belongings on the bus. They do not care about the people who at that time depend on them, they did not worry if that delay (three minutes, please!) Could be because something had happened to some of us, major causes ... anyway, I STRONGLY RECOMMEND DO NOT DO ANY EXCURSION WITH THIS PEOPLE