Hannah Brown

Review of Gemtel Green Network

Horrendous treatment from this company. Tried to p...

Horrendous treatment from this company. Tried to put our direct debit up 230% with no explanation. Turns out we had faulty meter, which they refuse to confirm even after engineer s report. Nobody here knows what anybody else is doing. Nobody ever calls you back. They will take money from your account without your permission. Hours of misery on the phone trying to explain situation to incompetent complaints managers who call us liars, still unresolved. Very large exit bill hanging over us that we cannot afford and which is based on incorrect readings that they refuse to change. Incredible that a company like this is still allowed to trade.