George Ganio

Review of The Good Guys

Checked to see if the Breville Compact Espresso Co...

Checked to see if the Breville Compact Espresso Coffee Machine was in stock and verified that it was so I proceeded to order it online on 3/8/20. I was told that it should be delivered within a week (includes COVID wait time). Nearly 4 weeks and several (rude and unproductive) phone calls later I still had not received the machine.

I was told by several representatives that they had no way of finding out when the item was coming or where it was coming from so they could only say, "Expect it when we expect it". In the end I requested a refund.

Unfortunately, it seems to be common practice by this company to say things are in stock when in all actuality they are not, just search this thread for many instances of this.

I used to buy from The Good Guys for their reduced prices, but will take my business elsewhere and gladly pay markup for friendlier and more competent customer service.