1. Front desk was helpful in upgrading the room wi...

1. Front desk was helpful in upgrading the room with additional fee. However the 2 room apartment is too huge for us. Anyway the rooms were spacious and good.
2. Front desk was not friendly when approached for other things like inquiring about where to do print out and what time is the shuttle bus and pick up points. Basically no smile on the face. Every one looks stressed except those in the lobby showing the paths.
3. Breakfast was lousy in my opinion comparing to Singapore Shangri-La standard. Fried noodles and chicken sausage were salty. Chinese noodle not cooked well at the instant cooking place. Nobody bothers on asking what drink is needed during breakfast. When asked for milk, they don't ask cold or hot. Just bring whatever they like to. Indian curry is soggy and tasteless. There are lot of people walking around, but nobody has the courtesy to ask the tables what else they need or any help needed, etc.
4. Housekeeping is fair because the the second day, the used towels left on the floor was there as it is. No top up of Tea, sugar and milk. Beds were done correctly.
5. In general this is the first time to Dubai and I cannot compare the standard. However I choose Shangri-la because of the Singapore experience on the food and service and I don't think Dubai Shangri-la is somewhere close.

Thanks for hearing,
Jay