Sanne

Review of Gemtel Green Network

Terrible. I have used quite a few energy providers...

Terrible. I have used quite a few energy providers in my life. I choose by price and this time thought, green, must be nice. They took one full month's payment on signing up, another one two weeks later, and a third four weeks after that. I call and explain I will not be able to pay my mortgage if they take another payment, the fourth months worth in 10 weeks, and given it is summer, I am not using any gas at all. I was on the phone for ages trying to explain, going in circles while customer service announced happily that I was so much in credit, hurray, what good news. Now I waited to speak to the credit department another five minutes and they are not available. Wasted half an hour, nothing possible because the direct debit which is set for one week from now cannot be changed. I asked for a refund, and apparently they can't do that - strange as other providers have no trouble with that and are willing. He told me to speak with my bank to beg for a mortgage hokiday if I can't pay my mortgage due to the providers issues. Ridiculous. Don't go there. Choose another provider.