Aimee Lloyd

Review of Genesys Regional Medical Cente...

We were greeted quickly, my child's vitals were ch...

We were greeted quickly, my child's vitals were checked right away but one of the staff gave a smirky grin and said, "you look healthy". When I knew she wasn't. Maybe it's bc I had my kids with me, but we were sent back surprisingly fast. The physician assistant who saw us didn't even physically examine my child to check where she hurt. He checked her eyes, ears, and throat though. The lab tech was ridiculous bc I told her to draw from the crease of my childs arm and they went for the forearm instead, in which the vein collapsed. Besides that, the tech used a syringe attached to the needle to withdraw the blood which I found unusual bc the tubes are usually attached to the needle. So they couldn't get enough blood drawn to do the test. Another tech came in who was kind, but bc the first tech said my child would only get one poke and they were going to have to try again, my child (size of an adult) flipped out. The tech became nervous and requested 2 other women to come in to help restrain my child. The first tech who goofed said, "We aren't going to restrain her.... We just won't get blood". So hopefully we aren't charged for blood labs bc it did NOT happen. I gave a 1 star rating bc I find it absolutely absurd that they weren't going to treat us further until we paid our $150 copay right there!!!! I have NEVER been to an ER that requested that right away, it is typically billed out with anything else done. My family had to put money together to pay that $150 bc the lady wouldn't leave the room until we did. I spoke with medical professionals after we left and they even said it was illegal to do what she did! I wonder how the uninsured are treated here. I am outraged over this kind f treatment!!! Besides that, no antibiotic or anything else was given to my child. Obviously it was bc the PA didn't know what my child had except some virus and wanted us in and out. Lesson learned to go an extra half hour for proper treatment and respect.

The next day we still ended up in the pediatricians office and they diagnosed my child right away. Copay was $130 less too. Smh.