Brianna Deihl

Review of Super 8 Hotel

I'd like to think this is a fluke incident - and I...

I'd like to think this is a fluke incident - and I don't think I'm wrong in being upset with this hotel - but this hotel's operation blows my mind.

This place was recommended to me by the South Dakota Film Festival - as a place offering discounts to people attending the fest. On the first morning there - I was jarred awake by seriously loud construction above me and outside my door at 8am.

As I was attending the festival - I'd gone to bed late and was going to sleep late. Unfortunately that wasn't an option. When I asked the front desk for a different room - they were relatively helpless - and said they couldn't move me until that afternoon. Which didn't help me.

The construction consisted of ripping out all the flooring and replacing it. So it was loud and it lasted all day. When I asked for the manager - I was told they didn't know when she was going to be in the office - but I was given a phone number.

When I returned to Minneapolis and called the number I was given, the manager Tammy took my phone number saying she'd look into it and that "the construction has been hard on everyone..." and then never called me back.

I just wanted my first night's money back - as for some reason they rented the room right underneath the construction - and I wasn't able to sleep while I was in the room I had rented.

When calling the hotel back to speak to Tammy again - nobody knows when she'll be back.

YIKES. I hope to never stay at a Super 8 for fear of this level of terrible hospitality, ignorance, no accountability and excuses.