The worst customer experience in my 59 years of li...

The worst customer experience in my 59 years of life - TRUELY!
No problem buying hardware from this company, but you never want to experience trying get something looked at if it is under warranty.
Within 2 minutes of a conversation with a Centre Com warranty returns person regarding my 16" curved Samsung monitor ($600 new) he had said there is no way we are going to replace this, and "Oh, you are 10 months into a 12 months warranty" insinuating it was close enough to be outside it's warranty period. That was the start!

All I wanted was for the issue to be fixed. Such poor customer training which seemed just to be doing the absolute minimum and not to bear any responsibility.

I explained the issue with a discoloration/fuzzy picture of the monitor after a period of use. I had sent them a screen photo and I referred them to a YouTube video showing the issue others had experienced. Finally after several weeks where they said they could find no fault after conducting stress testing I convinced one of several people I spoke to to send it to Samsung. They said it could take 4 - 6 weeks as it had to be sent to Sydney. No one has ever corrected this statement (and I have this on an email). I found out 4 weeks later it was sent to an authorised Samsung repair agent (who I can highly recommend) 5Km down the road, and not to Sydney. CentreCom never passed on the screen photo or much/any info. about the issue to this company when I visited them. Then there was a dispute with this company over who was to pay for looking at the monitor. Centre Com refused to pay. Finally after 2 months I went into CentreCom and collected my monitor, never to go anywhere near that place ever again.