Worst run service department I've experienced in 2...

Worst run service department I've experienced in 25 years.

I scheduled a date and time 2 weeks in advance to drop off my vehicle for service to replace recalled parts. Upon arrival there were 7 customers waiting in this skinny little alleyway to either pick up or drop off and only 1 of the 3 service agents working. The 1 service agent that was working was pricing parts and scheduling painting. But this is a service department, not parts, not collision or body shop. I waited behind 7 customers for 20 minutes when the 1 service agent finally finished with the 1st customer. He didn't know who was next in line because there's no system in place for that. I was last in line so I went outside and asked if I could just leave the keys and they could call me when they have time. They said no, someone would be with me shortly. No one came for another 5 minutes. I left. Some of us have to get to work. I was now late and causing the kind person giving me a ride to be late.

I called and asked for the Service Manager. They sent me to someone who wasn't the service manager. They put me on hold for 5 minutes and came back on and said they couldn't find their own manager. They said they would have the manager call me when they found them or when they came in. No one's called yet.

By the way, their Motto is "Expect the Best", but they don't appear to run their business like it. You can "Expect to Wait". Oh, also while I was on a prolonged hold, I heard Stacy Ellis, 3rd generation Ellis family, brag about living by her father and grandfathers advise to respect every customers time. They aren't doing that either. I've only owned Chevrolets for the past 20 years, and I was about to drop another $60k on a new Chevy truck, but have serious thoughts about moving on to another manufacturer.

Who in their right mind would want an extended warranty...just to wait, and wait, and wait?