Paper is missing many times and wet other times du...

Paper is missing many times and wet other times due to the carrier never using our paper tube which I have asked them to do multiple times. Also it is late almost daily now. You can hardly talk to a human now when you call. Also, when I have sometimes I get someone who is incompetent. But the customer service has gone down hill a lot over the years. When I am missing a paper they will give me a credit if I get through to someone but never offer you to bring another one like they used to do. Also, last week I tried three times to use the automated system to report my missing paper and it would not work. It kept saying my two different phone numbers I tried were invalid! today my paper is wet again due to not being put in the tube on even a rainy day. I am considering cancelling my subscription after getting it for many many years.