RF D

Review of The Indianapolis Star

Paper is missing many times and wet other times du...

Paper is missing many times and wet other times due to the carrier never using our paper tube which I have asked them to do multiple times. Also it is late almost daily now. You can hardly talk to a human now when you call. Also, when I have sometimes I get someone who is incompetent. But the customer service has gone down hill a lot over the years. When I am missing a paper they will give me a credit if I get through to someone but never offer you to bring another one like they used to do. Also, last week I tried three times to use the automated system to report my missing paper and it would not work. It kept saying my two different phone numbers I tried were invalid! today my paper is wet again due to not being put in the tube on even a rainy day. I am considering cancelling my subscription after getting it for many many years.